Frequently Asked Questions
Shipping & Delivery
How much does shipping cost within Australia?
Standard Shipping is free over $60 within Australia ($8 for under $60) and Express Shipping is free over $100 ($10 for under $100).
Does you deliver worldwide?
Yes, we deliver worldwide. We send all international parcels via Australia Post International Network.
How can I contact you?
The fastest way is via the live chat or alternatively, you can call us on 0421 259 484 or email us at firstname.lastname@example.org
What size am I?
We understand that it can be difficult to figure out which size to order. Where possible we try to include size and fit information alongside our product listings. If you are still unsure, ask our stylist via the live chat or drop us a note at email@example.com
Check-out & Security
Why do your prices change at the checkout?
Our website allows you to view our prices in different currencies. You can select your currency by clicking the drop down located at the top right hand corner of our website. Please note, all transactions are processed in AUD.
The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices to back to AUD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.
Where do I enter a discount code?
The discount code is entered during the check out process on the right hand side.
Do I need an account to place an order?
No, you can check out as a guest or you can create an account.
The benefits of creating an account are that the next time you shop with us you will be able to sign into you account saving you time at checkout (as your shipping & billing addresses are pre-populated).
What payment methods do you accept?
We accept online payments via our checkout or Paypal. Most credit and debit cards are accepted.
Is it safe to purchase from us online?
Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.
Returns & Exchanges
What is your return policy?
We want you to be happy with your purchase. You can read more about our return policy by clicking on the link below.
How do I return my item?
To return an item, simply email us at firstname.lastname@example.org or call us on 0421 259 484.
What do I do if I receive a damaged item?
We take care to inspect all garments before shipment. In the unlikely event however, that the garment is faulty, please contact us as soon as possible.